Terms of Service

1. Acceptance of these terms

By accessing or using Cabin Crawler, you confirm that you are at least 18 years old and that you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use Cabin Crawler.

2. What Cabin Crawler is (and is not)

Cabin Crawler is an information and planning tool. It searches award availability, estimates points cost, taxes and fees, and cash value (cents-per-point), and suggests how best to fund a redemption — for example, whether to redeem miles directly or transfer bank points to an airline partner.

Cabin Crawler is not:

• a travel agent, tour operator or booking platform;
• a seller of flights, tickets, miles or points; or
• a party to any transaction between you and an airline, loyalty program or bank.

All bookings, transfers and redemptions are made by you, directly with the relevant airline, loyalty program or financial institution, under their terms and conditions.

3. Estimates, not guarantees

This is important. Award availability, points pricing, taxes and surcharges, cash valuations (cents-per-point), transfer ratios and transfer times shown in Cabin Crawler are estimates drawn from data that changes constantly and may be incomplete, delayed or incorrect. Loyalty programs frequently and without notice change pricing, devalue points, alter transfer partners and ratios, and adjust availability.

Accordingly:

• Cabin Crawler does not guarantee that any award seat, price, valuation or transfer ratio shown will be available or accurate when you act on it.
• You must independently verify all details — availability, total points and cash cost, taxes and fees, fare rules and transfer terms — directly with the airline or loyalty program before transferring points or making any booking.
• Point transfers are often irreversible. You are solely responsible for decisions you make, including transfers made in reliance on estimates that later change.

4. No airline affiliation; trademarks

Cabin Crawler is an independent service. We are not affiliated with, endorsed by, sponsored by or associated with any airline, loyalty or frequent-flyer program, bank, card issuer or airline alliance. All airline, program, alliance and product names, logos and trademarks are the property of their respective owners and are used for identification and descriptive purposes only. Their use does not imply any endorsement or partnership.

5. Your account

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate information, to keep it up to date, and to notify us promptly of any unauthorised use. We may suspend or terminate accounts that violate these Terms or are used unlawfully.

6. Acceptable use

When using Cabin Crawler, you agree not to:

• use the service for any unlawful, fraudulent or harmful purpose;
• scrape, harvest, resell or redistribute data or content from Cabin Crawler except as expressly permitted;
• attempt to gain unauthorised access to our systems, other users’ accounts or any connected loyalty programs;
• interfere with, overload or disrupt the service or its security; or
• misrepresent your identity or use Cabin Crawler on behalf of someone without authority.

7. Subscriptions and billing

Cabin Crawler currently offers some features free of charge. We may introduce paid subscription tiers in the future. If you subscribe to a paid plan:

• prices will be displayed in Australian dollars (AUD) and may be subject to applicable taxes;
• fees are billed in advance on a recurring basis (for example monthly or annually) through our third-party payment processor, and your subscription renews automatically until cancelled;
• you may cancel at any time, with cancellation taking effect at the end of the current billing period; and
• except where required by the Australian Consumer Law or other applicable law, fees already paid are generally non-refundable.

We will make the specific terms, pricing and features of any paid plan clear at the point of purchase. Nothing in these Terms limits rights you may have under the Australian Consumer Law.

8. Disclaimer of warranties

To the maximum extent permitted by law, Cabin Crawler is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including as to accuracy, reliability, availability, fitness for a particular purpose, or that the service will be uninterrupted or error-free. We do not warrant that any estimate, recommendation or result will produce a successful booking or any particular outcome.

Certain guarantees under the Australian Consumer Law cannot be excluded. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that applies to you and cannot lawfully be excluded.

9. Limitation of liability

To the maximum extent permitted by law, Cabin Crawler and its operators will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, points, miles, opportunities, availability or savings, arising out of or relating to your use of (or inability to use) Cabin Crawler. This includes losses arising from:

• award availability, pricing, valuations or transfer ratios that change or prove inaccurate;
• point transfers, redemptions or bookings you make in reliance on the service;
• devaluations or program changes by airlines, loyalty programs or banks; or
• missed availability, failed bookings or third-party acts and omissions.

Where our liability cannot be wholly excluded but can be limited, our total liability to you for all claims is limited, at our option, to re-supplying the relevant service or refunding the amount (if any) you paid us for it in the 12 months before the claim arose. Nothing in this clause limits liability that cannot be limited under the Australian Consumer Law.

10. Indemnity

You agree to indemnify and hold harmless Cabin Crawler and its operators from any claims, losses, liabilities and reasonable expenses (including legal costs) arising from your misuse of the service, your breach of these Terms, or your violation of any law or the rights of a third party, including any airline or loyalty program.

11. Changes to these terms

We may update these Terms from time to time, including as we add features such as the credential vault, email alerts or paid subscriptions. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you. Your continued use of Cabin Crawler after changes take effect means you accept the updated Terms.

12. Termination

You may stop using Cabin Crawler and close your account at any time. We may suspend or terminate your access if you breach these Terms, use the service unlawfully, or where we reasonably need to protect Cabin Crawler or its users. Provisions that by their nature should survive termination — including disclaimers, limitations of liability and indemnities — will continue to apply.

13. Governing law

These Terms are governed by the laws of the State of Victoria and the Commonwealth of Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria, Australia, and the courts competent to hear appeals from them.

14. Contact

Questions about these Terms can be sent to legal@cabincrawler.ai.